Velante Shipping Policy

At Velante, we work to ensure every order is delivered safely and efficiently. Please review our shipping guidelines before completing your purchase.

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Processing & Handling Times

All orders require a processing period prior to shipment.

• Standard processing time: 1–7 business days
• Peak periods: Processing times may be extended during high-demand seasons, holidays, or promotional periods

Processing time is separate from shipping time and begins once your order has been successfully placed.

In the event that a product is temporarily out of stock or requires additional handling, processing may take up to an additional 15 business days beyond the standard timeframe. By placing an order, you acknowledge and agree that such delays may occur and do not qualify for cancellation or refund on this basis.

To avoid unnecessary delays, Velante reserves the right to fulfill orders from a different warehouse or shipping origin than the one stated on the product page if inventory is unavailable at the listed location.

 

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Estimated Shipping Times

• U.S., U.K., Europe, Australia, Canada: 2–15 business days

• Rest of the world: 5–35 business days

Delivery times may vary due to courier delays, customs processing, weather conditions, or other unforeseen circumstances outside our control.

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Customs, Duties & Taxes

We ship from our international fulfillment centers, including China.

• Customers are responsible for any customs fees, import duties, or taxes charged by their country.

• Velante is not liable for delays caused by customs procedures.

• Orders refused due to customs charges cannot be refunded or returned.

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Shipping Costs

Shipping fees are automatically calculated at checkout based on:

• Destination

• Order weight and size

All costs will be shown before you complete your purchase.

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Tracking Information

Once your order ships, you will receive an email with tracking details.

• Please allow up to 4 days for tracking updates to become visible in the system.

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Address Accuracy

Please ensure your shipping address is complete and correct.
Velante is not responsible for:

• Delays caused by incomplete or incorrect addresses

• Lost packages due to address errors

Any reshipments resulting from incorrect address details will require an additional shipping fee.

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Delivery Issues

If your package shows “delivered” but you have not received it:

• Please contact the shipping carrier directly, as they have the most accurate delivery information.

• Velante is not responsible for packages that are lost or stolen after being marked as delivered.

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Shipping Restrictions

Some locations or products may be subject to restrictions due to local regulations.
If any issues affect your shipment, our team will contact you promptly.

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Need Assistance?

For questions or concerns about your order, please reach out to us through our Contact Form or customer support email: hello@shop-velante.com